Experience report: correcting system failure in a COTS information system

This paper provides an in-depth technical study about a COTS-based information system made up of several commercial components. In particular, this paper provides detail on the activities needed to make the system functionally useful. While all readers may find value in this report, it is expressly aimed at a technical audience. The organization that performed the work described herein is not named, nor are the specific commercial products. All of them, however, are common products, and the work is very typical of the type of effort that integrating and tuning a COTS-based information system can entail.