{"title":"医疗机构的质量管理:以南印度医院为例","authors":"U. Manjunath, B. Metri, Shalini Ramachandran","doi":"10.1108/09544780710729971","DOIUrl":null,"url":null,"abstract":"Purpose – The purpose of this article is to provide an analysis of quality management using the Malcolm Baldrige National Quality Award Criteria (MBNQA) criteria in a 300‐bed hospital in South India.Design/methodology/approach – Based on Malcolm Baldrige National Quality Award (MBNQA) criteria in‐depth interviews are conducted with the heads of the departments in the case hospital. Data is analysed and compared with the MBNQA points to evaluate the performance of the hospital in all the seven criteria's of MBNQA.Findings – The paper presents the strengths and opportunities for improvement through MBNQA criteria. The total points scored are 753 out of 1,000 points. This reveals that quality performance of case hospital is of higher level. However among all the seven criteria, the hospital has still more opportunity to improve the quality in MBNQA criteria no. 4, i.e. measure, analysis and knowledge management.Research limitations/implications – This study brings out a potential area of research about how t...","PeriodicalId":412605,"journal":{"name":"The Tqm Magazine","volume":"28 1","pages":"0"},"PeriodicalIF":0.0000,"publicationDate":"2007-03-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"52","resultStr":"{\"title\":\"Quality management in a healthcare organisation: a case of South Indian hospital\",\"authors\":\"U. Manjunath, B. Metri, Shalini Ramachandran\",\"doi\":\"10.1108/09544780710729971\",\"DOIUrl\":null,\"url\":null,\"abstract\":\"Purpose – The purpose of this article is to provide an analysis of quality management using the Malcolm Baldrige National Quality Award Criteria (MBNQA) criteria in a 300‐bed hospital in South India.Design/methodology/approach – Based on Malcolm Baldrige National Quality Award (MBNQA) criteria in‐depth interviews are conducted with the heads of the departments in the case hospital. Data is analysed and compared with the MBNQA points to evaluate the performance of the hospital in all the seven criteria's of MBNQA.Findings – The paper presents the strengths and opportunities for improvement through MBNQA criteria. The total points scored are 753 out of 1,000 points. This reveals that quality performance of case hospital is of higher level. However among all the seven criteria, the hospital has still more opportunity to improve the quality in MBNQA criteria no. 4, i.e. measure, analysis and knowledge management.Research limitations/implications – This study brings out a potential area of research about how t...\",\"PeriodicalId\":412605,\"journal\":{\"name\":\"The Tqm Magazine\",\"volume\":\"28 1\",\"pages\":\"0\"},\"PeriodicalIF\":0.0000,\"publicationDate\":\"2007-03-06\",\"publicationTypes\":\"Journal Article\",\"fieldsOfStudy\":null,\"isOpenAccess\":false,\"openAccessPdf\":\"\",\"citationCount\":\"52\",\"resultStr\":null,\"platform\":\"Semanticscholar\",\"paperid\":null,\"PeriodicalName\":\"The Tqm Magazine\",\"FirstCategoryId\":\"1085\",\"ListUrlMain\":\"https://doi.org/10.1108/09544780710729971\",\"RegionNum\":0,\"RegionCategory\":null,\"ArticlePicture\":[],\"TitleCN\":null,\"AbstractTextCN\":null,\"PMCID\":null,\"EPubDate\":\"\",\"PubModel\":\"\",\"JCR\":\"\",\"JCRName\":\"\",\"Score\":null,\"Total\":0}","platform":"Semanticscholar","paperid":null,"PeriodicalName":"The Tqm Magazine","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1108/09544780710729971","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
Quality management in a healthcare organisation: a case of South Indian hospital
Purpose – The purpose of this article is to provide an analysis of quality management using the Malcolm Baldrige National Quality Award Criteria (MBNQA) criteria in a 300‐bed hospital in South India.Design/methodology/approach – Based on Malcolm Baldrige National Quality Award (MBNQA) criteria in‐depth interviews are conducted with the heads of the departments in the case hospital. Data is analysed and compared with the MBNQA points to evaluate the performance of the hospital in all the seven criteria's of MBNQA.Findings – The paper presents the strengths and opportunities for improvement through MBNQA criteria. The total points scored are 753 out of 1,000 points. This reveals that quality performance of case hospital is of higher level. However among all the seven criteria, the hospital has still more opportunity to improve the quality in MBNQA criteria no. 4, i.e. measure, analysis and knowledge management.Research limitations/implications – This study brings out a potential area of research about how t...
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