K. Glasgow, Jessica Vitak, Y. Tausczik, Clayton Fink
{"title":"21世纪的悲伤:社交媒体在促进社区创伤事件后支持性交流中的作用","authors":"K. Glasgow, Jessica Vitak, Y. Tausczik, Clayton Fink","doi":"10.1145/2930971.2930975","DOIUrl":null,"url":null,"abstract":"In the aftermath of a traumatic mass casualty event, a community's resources are strained, while its needs for tangible, emotional, and informational support are elevated. Social media may serve to bridge the distance between the locally affected community and those outside who are willing to offer support. This exploratory study uses Twitter as a lens for examining gratitude for support in the aftermath of disaster. We examine how social media may provide new opportunities for support to be exchanged and networks to be formed in the aftermath of a traumatic event. By analyzing tweets originating from Newtown, Connecticut after the school shooting, we identify and describe six categories of support exchanged through Twitter, including two categories (symbolic and role-based) that have not been extensively discussed in the social support literature -- but are valued by the community. Each type of support network shows distinct structural characteristics and temporal variance.","PeriodicalId":227482,"journal":{"name":"Proceedings of the 7th 2016 International Conference on Social Media & Society","volume":null,"pages":null},"PeriodicalIF":0.0000,"publicationDate":"2016-07-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"9","resultStr":"{\"title\":\"Grieving in the 21st Century: Social Media's Role in Facilitating Supportive Exchanges Following Community-Level Traumatic Events\",\"authors\":\"K. Glasgow, Jessica Vitak, Y. Tausczik, Clayton Fink\",\"doi\":\"10.1145/2930971.2930975\",\"DOIUrl\":null,\"url\":null,\"abstract\":\"In the aftermath of a traumatic mass casualty event, a community's resources are strained, while its needs for tangible, emotional, and informational support are elevated. Social media may serve to bridge the distance between the locally affected community and those outside who are willing to offer support. This exploratory study uses Twitter as a lens for examining gratitude for support in the aftermath of disaster. We examine how social media may provide new opportunities for support to be exchanged and networks to be formed in the aftermath of a traumatic event. By analyzing tweets originating from Newtown, Connecticut after the school shooting, we identify and describe six categories of support exchanged through Twitter, including two categories (symbolic and role-based) that have not been extensively discussed in the social support literature -- but are valued by the community. Each type of support network shows distinct structural characteristics and temporal variance.\",\"PeriodicalId\":227482,\"journal\":{\"name\":\"Proceedings of the 7th 2016 International Conference on Social Media & Society\",\"volume\":null,\"pages\":null},\"PeriodicalIF\":0.0000,\"publicationDate\":\"2016-07-11\",\"publicationTypes\":\"Journal Article\",\"fieldsOfStudy\":null,\"isOpenAccess\":false,\"openAccessPdf\":\"\",\"citationCount\":\"9\",\"resultStr\":null,\"platform\":\"Semanticscholar\",\"paperid\":null,\"PeriodicalName\":\"Proceedings of the 7th 2016 International Conference on Social Media & Society\",\"FirstCategoryId\":\"1085\",\"ListUrlMain\":\"https://doi.org/10.1145/2930971.2930975\",\"RegionNum\":0,\"RegionCategory\":null,\"ArticlePicture\":[],\"TitleCN\":null,\"AbstractTextCN\":null,\"PMCID\":null,\"EPubDate\":\"\",\"PubModel\":\"\",\"JCR\":\"\",\"JCRName\":\"\",\"Score\":null,\"Total\":0}","platform":"Semanticscholar","paperid":null,"PeriodicalName":"Proceedings of the 7th 2016 International Conference on Social Media & Society","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1145/2930971.2930975","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
Grieving in the 21st Century: Social Media's Role in Facilitating Supportive Exchanges Following Community-Level Traumatic Events
In the aftermath of a traumatic mass casualty event, a community's resources are strained, while its needs for tangible, emotional, and informational support are elevated. Social media may serve to bridge the distance between the locally affected community and those outside who are willing to offer support. This exploratory study uses Twitter as a lens for examining gratitude for support in the aftermath of disaster. We examine how social media may provide new opportunities for support to be exchanged and networks to be formed in the aftermath of a traumatic event. By analyzing tweets originating from Newtown, Connecticut after the school shooting, we identify and describe six categories of support exchanged through Twitter, including two categories (symbolic and role-based) that have not been extensively discussed in the social support literature -- but are valued by the community. Each type of support network shows distinct structural characteristics and temporal variance.