通过产品质量和价格感知变量分析本田Beat摩托车的购买决策及其对顾客满意度的影响

Christianto Hadisiswanto Putro, Adi Nurmahdi
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引用次数: 5

摘要

本研究旨在探讨产品品质与价格感知对坦格朗市区本田Beat摩托车顾客满意度之影响。本研究类型采用目的性研究,而数据分析方法采用结构方程建模(SEM)和Lisrel(线性结构关系)程序。人口是在Tangerang市的本田Beat用户社区,抽样调查了215名受访者。结果表明:1)产品质量对购买决策有正向且强烈的影响,2)价格感知对购买决策有正向且强烈的影响,3)购买决策对顾客满意有正向且强烈的影响,4)产品质量对顾客满意有正向且显著的影响,5)价格感知对顾客满意有正向且显著的影响
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Analysis of Purchase Decision and its Impacts towards Honda Beat Motorcycle's Customer Satisfaction Viewed through Product Quality and Price Perception Variables at Tangerang City Area
The purpose of this research is to explore the impacts of product quality and price perception against purchase decision for Honda Beat motorcycle's customer satisfaction at Tangerang City Area. This research type used purposive research, whereas data analysis method used Structural Equation Modeling (SEM) with the Lisrel (Linear Structural Relations) program. The Population were community of Honda Beat's users at Tangerang City with 215 respondents sampled. The results showed that 1) product quality has positive and strong impact over purchase decisions, 2) price perception has positive and strong impact over purchase decision, 3) purchase decision has positive and strong impact over customer satisfaction, 4) product quality has positive and significant impact to customer satisfaction and 5) price perception has positive and significant influence over customer satisfaction
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