The Applicability of Total Quality Management Principles to Church Management

ABSTRACT Total Quality Management (TQM) is a management philosophy or approach that is grounded on three core principles: a focus on the customer, participation and teamwork, and continuous improvement. It has been suggested that these principles are applicable to the management and operations of churches as well as to more traditional organizations. This paper describes the successful application of these core principles to a large Southern Baptist Church located in Bryan, Texas.