组织文化、互动与酒店服务创新关系研究

2009 6th International Conference on Service Systems and Service Management Pub Date : 2009-06-08 DOI:10.1109/ICSSSM.2009.5174940

Yuwei

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引用次数: 1

摘要

酒店服务创新不同于产品创新，服务创新的来源较为模糊。集体主义、权力距离、不确定性规避等组织文化维度都会影响组织内部的互动，并对服务创新产生影响。因此，组织管理者必须营造有利于服务创新的氛围，有利于服务创新。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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The study of relationship among organizational cultural, interaction and hotel service innovation

Hotel service innovation is different from product innovation and the source of service innovation is vaguer. The dimensions of organization culture such as collectivism, power distance and uncertainty avoid can all affect the interaction within the organization, and they have an impact on service innovation. Therefore, managers in the organization must create ldquoinnovation-friendlyrdquo atmosphere to benefit service innovation.

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2009 6th International Conference on Service Systems and Service Management

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