Análisis de usabilidad web a través de métricas estandarizadas y su aplicación práctica en la plataforma SAEFI

Today, all Universities and Educational Institutions seek to achieve quality in their services. In this project, it analyzes the performance of a school management web application, taking into account “the quality of the product and the quality in use”, according to ISO 25010: 2011, in order to have the data to improve or optimize the system. A methodology for the evaluation of usability is proposed, applying two evaluation methods: the empirical method contemplates the design and application of a data collection instrument that evaluates indicators and metrics by users of the web application; and the heuristic method that discriminates and applies specific use software tools that automatically evaluates the web application. The usability evaluation in its first phase in the empirical method on the product quality model gives us a linear trend between 60% and 80%; in the second phase about the heuristic method on the quality of use with respect to accessibility, it obtained compliance values between 32% and 93%, and in speed from 71% to 99%.