制造工厂业务流程外包的前因后果

I. Bardhan, Jonathan Whitaker, Sunil Mithas
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引用次数: 2

摘要

信息技术投资、制造工厂战略及其对制造工厂业务流程外包(BPO)的影响之间的关系。利用美国制造工厂的调查数据,我们开发了一个理论框架,用于研究工厂层面的业务流程外包的前因。我们的分析表明,信息技术(IT)投资水平,作为工厂销售的百分比,与工厂生产活动的外包呈正相关。我们还发现,拥有较高级别内部软件基础设施的工厂不太可能将工厂支持业务流程外包。此外,我们发现工厂制造策略和其他工厂特有的特征,如产量和工人工会化程度,也对外包的业务流程类型产生重大影响。总结了本研究对业务流程外包前因式的管理和研究意义。
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Antecedents of Business Process Outsourcing in Manufacturing Plants
between investments in information technology, manufacturing plant strategies and their impact on business process outsourcing (BPO) in manufacturing plants. Using survey data from US manufacturing plants, we develop a theoretical framework for studying the antecedents of BPO at the plant level. Our analysis suggests that the level of information technology (IT) investments, as a percentage of plant sales, is positively associated with the outsourcing of plant production activities. We also find that plants with higher levels of in-house software infrastructure are less likely to outsource plant support business processes. Furthermore, we find that plant manufacturing strategies and other plant-specific characteristics, such as production volume and the degree of worker unionization, also have a significant impact on the types of business processes that are outsourced. Managerial and research implications of our research into the antecedents of BPO are summarized.
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