Wallace Ugulino, J. C. Gonçalves, R. R. Nunes, F. Santoro
{"title":"K2Chat:一个聊天工具，支持会话记录和索引","authors":"Wallace Ugulino, J. C. Gonçalves, R. R. Nunes, F. Santoro","doi":"10.1109/SBSC.2008.12","DOIUrl":null,"url":null,"abstract":"Chat tools have been used by a wide range of companies as a communication channel with customers and for the promotion of products and services. Workgroups often use textual chats to communicate in the workplace. Such interactions are rich in knowledge transfer and have been under used in organizational memory. The K2Chat, a textual chat groupware, has been developed to structure the conversation by classifying and relating messages and highlighting keywords for indexation.","PeriodicalId":438495,"journal":{"name":"Brazilian Symposium on Collaborative Systems","volume":"18 1","pages":"0"},"PeriodicalIF":0.0000,"publicationDate":"2008-10-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"1","resultStr":"{\"title\":\"K2Chat: Uma Ferramenta de Bate-Papo com Suporte ao Registro e Indexacao das Sessoes\",\"authors\":\"Wallace Ugulino, J. C. Gonçalves, R. R. Nunes, F. Santoro\",\"doi\":\"10.1109/SBSC.2008.12\",\"DOIUrl\":null,\"url\":null,\"abstract\":\"Chat tools have been used by a wide range of companies as a communication channel with customers and for the promotion of products and services. Workgroups often use textual chats to communicate in the workplace. Such interactions are rich in knowledge transfer and have been under used in organizational memory. The K2Chat, a textual chat groupware, has been developed to structure the conversation by classifying and relating messages and highlighting keywords for indexation.\",\"PeriodicalId\":438495,\"journal\":{\"name\":\"Brazilian Symposium on Collaborative Systems\",\"volume\":\"18 1\",\"pages\":\"0\"},\"PeriodicalIF\":0.0000,\"publicationDate\":\"2008-10-27\",\"publicationTypes\":\"Journal Article\",\"fieldsOfStudy\":null,\"isOpenAccess\":false,\"openAccessPdf\":\"\",\"citationCount\":\"1\",\"resultStr\":null,\"platform\":\"Semanticscholar\",\"paperid\":null,\"PeriodicalName\":\"Brazilian Symposium on Collaborative Systems\",\"FirstCategoryId\":\"1085\",\"ListUrlMain\":\"https://doi.org/10.1109/SBSC.2008.12\",\"RegionNum\":0,\"RegionCategory\":null,\"ArticlePicture\":[],\"TitleCN\":null,\"AbstractTextCN\":null,\"PMCID\":null,\"EPubDate\":\"\",\"PubModel\":\"\",\"JCR\":\"\",\"JCRName\":\"\",\"Score\":null,\"Total\":0}","platform":"Semanticscholar","paperid":null,"PeriodicalName":"Brazilian Symposium on Collaborative Systems","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1109/SBSC.2008.12","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
K2Chat: Uma Ferramenta de Bate-Papo com Suporte ao Registro e Indexacao das Sessoes
Chat tools have been used by a wide range of companies as a communication channel with customers and for the promotion of products and services. Workgroups often use textual chats to communicate in the workplace. Such interactions are rich in knowledge transfer and have been under used in organizational memory. The K2Chat, a textual chat groupware, has been developed to structure the conversation by classifying and relating messages and highlighting keywords for indexation.
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