IMPLEMENTATION OF MOBILE PARCEL LOCKERS IN DELIVERY SYSTEMS – ANALYSIS BY THE AHP APPROACH

: Delivery companies are trying to improve their business and thus respond to the increased number of requests due to the expansion of e-commerce. In addition, one of the basic parameters of the quality of the delivery service - availability, is increasingly difficult to maintain at an appropriate level due to the circumstances arising from the modern way of life and business. Users find it more and more difficult to use the services of shipments because their business and private obligations coincide with the working hours of delivery companies. One of the most modern solutions in the field of improving accessibility in this area is the application of mobile parcel lockers. The results of the analysis of their implementation by the AHP approach are presented in this paper.