营销伦理在确保客户满意度中的作用

Spring 2023 Pub Date : 2023-06-30 DOI:10.54183/jssr.v3i2.325
Khadija Shahzad, M. Quresh, M. Ahmed, Muhammad Hamid Nawaz Khan, Kamran Jamshed
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引用次数: 0

摘要

这项定量研究调查了营销道德在确保客户满意度方面的作用,从特定人群中抽取了200名参与者的样本。本研究的主要目的是检验营销伦理与客户满意度水平之间的关系。该研究旨在确定道德营销实践是否积极影响客户对组织的看法及其对产品或服务的满意度。为了实现这一目标,我们编制了一份结构化的问卷,并对选定的样本进行了管理。调查问卷包括评估参与者对营销道德的认识和感知,以及他们的满意度。运用相关分析和回归分析等统计方法对研究结果进行分析,探讨营销伦理与客户满意度之间的潜在关系。结果提供了深入了解道德营销实践影响客户满意度水平的程度。本研究对不同行业的组织具有重要意义。总之,这个定量研究的目的是填补空白,通过检查在确保客户满意度营销伦理的作用的文献。这些发现为那些寻求将营销实践与道德标准结合起来并加强与客户关系的组织提供了有价值的见解。
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The Role of Marketing Ethics in Ensuring Clients' Satisfaction
This quantitative research study investigates the role of marketing ethics in ensuring clients' satisfaction, with a sample size of 200 participants drawn from a specific population. The primary objective of this research is to examine the relationship between marketing ethics and clients' satisfaction levels. The study aims to determine whether ethical marketing practices positively influence clients' perception of an organization and their satisfaction with its products or services. To achieve this objective, a structured questionnaire was developed and administered to the selected sample. The questionnaire includes items that assess participants' awareness and perception of marketing ethics, as well as their satisfaction levels. The findings of the study were analyzed using statistical techniques, including correlation analysis and regression analysis, to explore the potential relationship between marketing ethics and client satisfaction. The results provided insights into the extent to which ethical marketing practices impact clients' satisfaction levels. The implications of this research are significant for organizations operating in diverse industries. In conclusion, this quantitative research study aims to fill a gap in the literature by examining the role of marketing ethics in ensuring clients' satisfaction. The findings provided valuable insights for organizations seeking to align their marketing practices with ethical standards and enhance their relationships with clients.
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