Involving End-Users in Game Based Ideation: A Case Study in Hospital Logistics

In this paper we investigate the use of a board game to facilitate ideation with end-users for the study of applications of future technology. In the described case study, we focus on the use of wearable technology for logistical work in hospitals. Based on prior ethnographic research, we designed a tailor-made board game. This game was played with personnel in two hospitals. The game-based ideation provided valuable insights concerning preferred workflow and interaction, and we observed a high level of engagement during the sessions. We present and explain three recommendations for the use of game-based ideation: use collaboration to improve discussion, abstract technology, and stage the game.