Analysis of User Experience on The Government Application of Indonesian Higher Education Institutional Information Systems Using Usability Method

The Ministry of Education, Culture, Research, and Technology is a ministry within the Government of Indonesia which administers affairs in the fields of preschool children's education, elementary education, secondary education, vocational education, higher education, cultural management, research, and the growth of technology. Universities that are going to open a new study program must submit a proposal to the Ministry of Education, Culture, Research, and Technology. The process of submitting this proposal is submitted through a system called SIAGA. This information system is used by universities to submit proposals and reviewers to evaluate and provide an assessment of the proposals submitted. The purpose of this research is to evaluate the usability of the SIAGA system. The evaluation is focused on from the reviewer's side because the reviewer is the main user of this system. The result of this study is performance assessment technique demonstrate that application pages are generally effective and pleased with the application system, but application is still inefficient in terms of evaluating characteristics. Improvements in this study focused on improving page layout and information navigation instructions when using the application.