伊朗吉兰大学图书馆馆员情商与图书馆用户满意度的关系

Caspian Journal of Health Research Pub Date : 2018-06-01 DOI:10.29252/CJHR.3.2.64

S. Jafari, Sodabe Shapoori

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摘要

背景:尽管有大量的证据表明员工的情绪智力(EI)与他们的沟通技巧有关，但之前没有研究调查员工的情绪智力与客户满意度之间的关系。本研究旨在探讨桂兰大学图书馆馆员的EI与图书馆用户满意度之间的关系。

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The Relationship Between Emotional Intelligence of Librarians and Satisfaction of Library Users in the Libraries of the University of Guilan, Iran

Background: Despite large body of evidence regarding the association of emotional intelligence (EI) of employees and their communication skills, no previous study examined the relationship between employees’ EI and client satisfaction. The present study aimed to examine the relationship between librarians’ EI and satisfaction of library users in the libraries of the University of Guilan,

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Caspian Journal of Health Research

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