知觉价值和促销对超级力宝卡拉瓦奇橘子顾客满意度对回购意愿的影响

E. R. Taufik, Monica Desty Ayu Lestari
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引用次数: 0

摘要

感知价值和促销通过中介顾客满意度对丹参超市顾客再购买意愿的影响。本研究的人群为Tangerang市Supermal Lippo Karawaci的DANA使用者。本研究样本量为75名丹参市超级力宝卡拉瓦奇的DANA使用者。在本研究中,分析方法采用非概率抽样方法,研究方法采用定量方法的描述性研究。本研究中使用的数据分析技术是结构方程建模(SEM),使用分析工具SmartPLS 3.0。使用SmartPLS 3.0的研究结果表明:(1)感知价值对再购买意愿有正向显著的影响(2)促销对再购买意愿有正向显著的影响(3)感知价值对顾客满意有正向显著的影响(4)促销对顾客满意有正向显著的影响(5)顾客满意对再购买意愿有正向显著的影响。
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The Effect of Perceived Value and Sales Promotion on Repurchase Intention by Mediation of Fund User Customer Satisfaction at Supermal Lippo Karawaci Tangerang
The effect of Perceived Value and Sales Promotion on Repurchase Intention by mediating Customer Satisfaction for user of DANA in Supermal Lippo Karawaci, Tangerang. The population in this study is the user of DANA in Supermal Lippo Karawaci, Tangerang. This research sample amounted 75 the user of DANA in Supermal Lippo Karawaci, Tangerang. In this study the methode used to analysis is the non-probability sampling method with the research method used is descriptive research with a quantitative approach. Data analyze techniques used in this study are Structural Equation Modelling (SEM) with using analysis tools SmartPLS 3.0. The results of the study using SmartPLS 3.0 show that: (1) Perceived Value has a positive and significant effect on Repurchase Intention (2) Sales Promotion has a positive and significant effect on Repurchase Intention (3) Perceived Value has a positive and significant effect on Customer Satisfaction (4) Sales Promotion has a positive and significant effect on Customer Satisfaction (5) Customer Satisfaction has a positive and significant effect on Repurchase Intention.
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