技能让你快乐:为什么高技能活动(相对于低技能活动)让消费者更快乐,但他们不会选择它们

M. Alberhasky, Rajagopal Raghunathan
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引用次数: 0

摘要

高技能活动——定义为那些能力随着时间的推移而提高的活动——往往比低技能活动对幸福感的贡献更大。然而,消费者可能会把大部分闲暇时间花在低技能活动上(例如,看电视、听音乐、上网)——尽管他们正确地认识到高技能活动,尽管需要更多的努力,但更能带来快乐。我们在本研究中探讨了这一悖论。五个实验(三个在线实验和两个实验室实验)的结果证实,消费者报告说,当花时间在高技能活动(相对于低技能活动)上时,他们更快乐,而且这些高技能活动带来的幸福感增加是由这些活动增加的“流”所介导的。在某项活动中的专业知识缓和了这种影响,因此那些在高技能活动中相对专业的人比那些业余的人体验到更多的幸福感和意义。我们讨论了消费者如何利用这些知识来改善他们的福祉,以及营销人员和雇主如何基于我们的发现来提高客户和员工的满意度。
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Skills make you happy: Why high (vs. low) skill activities make consumers happier, yet they don't choose them
High‐skill activities—defined as those for which ability increases with practice over time—tend to contribute more to well‐being than do low‐skill ones. Nevertheless, consumers may spend the majority of their leisure time partaking in low‐skill activities (e.g., watching television, listening to music, web surfing)—despite correctly recognizing that higher‐skill activities, despite requiring more effort, are more happiness‐inducing. We explore this paradox in the present research. Results from five experiments (three online experiments and two lab experiments) confirm that consumers report being happier when spending time on high (vs. low) skill activities, and that the increased happiness from these high‐skill activities is mediated by increased “flow” from them. Expertise in an activity moderates this effect, such that those who are relative experts in a high‐skill activity experience increased happiness and meaning compared to those who are amateurs. We discuss how consumers can utilize this knowledge to improve their well‐being, and how marketers and employers can build on our findings to enhance customer and employee satisfaction.
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