PENGARUH KUALITAS APLIKASI ESS (EMPLOYEE SELF SERVICE) TERHADAP KEPUASAN KERJA DAN EFEKTIVITAS KINERJA KARYAWAN PADA PT. BPR LESTARI DI BALI

Technological developments are growing in the era of industry 4.0 and what needs to be considered in industry 4.0 is technology and personalization. The purpose of this study was to examine the effect of the quality of the ESS application (employee self service) on job satisfaction and the effectiveness of employee performance at PT. BPR Lestari in Bali. This research method is a quantitative method. The main data in this study is primary data obtained directly from the source, namely employees of PT. BPR Lestari. The population in this study were employees of PT. BPR Lestari Bali, the sample in this study was 130 respondents and used PLS analysis with Smart PLS. The result of this research is the quality of employee self service (ESS) application has a significant positive effect on job satisfaction and the effectiveness of employee performance at PT. BPR Lestari. Keywords: employee self service, job satisfaction, employee performance