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摘要

本文介绍了构建酒店餐饮业企业最优目标层次的研究成果。在确保酒店和餐饮企业根据一套关键业绩指标进行有效招待管理方面,为制定目标提供了数学依据。有人认为,每一个管理行动都必须集中于解决问题。根据研究结果,解决方案是为了实现一定的目标而获得最大收益的管理决策。如果不能设定最佳目标,就不可能形成管理问题,而这反过来又会导致不需要做出管理决策。目标有助于形成评价所提议的管理决策可行性的标准,并有助于制定评估最终预测结果的标准。然而,大多数情况下,员工对酒店业公司高层管理人员寻求实现的目标的看法大相径庭。在这种情况下,目标系统是管理决策和解决与酒店和餐饮业管理业务中组织问题相关的问题的关键工具。因此,酒店业管理范式中组织结构的灵活性与设计最佳目标层次的动态过程有关,以实现酒店和餐饮业的良好绩效。作者认为,通过建议的管理目标分类,可以达到对酒店业企业组织结构管理的相关灵活性的估计。
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МОДЕЛЬ ФОРМУВАННЯ ОПТИМАЛЬНОЇ ІЄРАРХІЇ ЦІЛЕЙ ФУНКЦІОНУВАННЯ ПІДПРИЄМСТВ ГОТЕЛЬНО-РЕСТОРАННОЇ ІНДУСТРІЇ
The article presents the research findings on building an optimal goal hierarchy for businesses in the sector of hotel and restaurant industry. A mathematical rationale has been provided for setting objectives in the context of ensuring effective hospitality management by hotel and restaurant businesses based on a set of key performance indicators. It is argued that every managerial action must be focused on problem solving. According to the research results, a solution is a management decision aimed at gaining the maximum to achieve certain goals. Failure to set optimal goals makes impossible to shape a management problem which, in turn, translates into absence of the need for making management decisions. Goals contribute to shaping the criteria for evaluating the feasibility of proposed management decisions as well as mapping the criteria for assessing the ultimate predicted outcomes. However, most often, objectives sought to be achieved by top management of hospitality industry companies are perceived quite differently by the staff. In this context, the system of goals is a critical instrument for management decision making and problem solving related to organizational issues in managing businesses of hotel and restaurant industry. Thus, the flexibility of organizational structures in a management paradigm within the hospitality industry is associated with the dynamic process of designing the optimal goal hierarchy to achieve good performance in the sector of hotel and restaurant industry. The author assumes that the estimation of the relevant flexibility of organizational structure management by hospitality industry businesses can be attained through the suggested classification of management goals.
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