{"title":"支持欧洲移动用户无障碍的标准化","authors":"E. Darmois, Martin Boecker","doi":"10.54941/ahfe1004137","DOIUrl":null,"url":null,"abstract":"Information and Communications Technologies (ICT) are playing an\n ever-increasing role in everyone's lives, specially thanks to vast range of\n ICT devices and services which create a lot of opportunities for end-users\n (access to huge amounts of information, fostered people interaction, …),\n thereby improving their quality of life. In this context, the role of\n mobility-related devices (e.g., smartphones) and their use with services\n (e.g., payment, public services) is key for enabling efficient and secure\n end-user interaction.Two approaches can support this goal, regarding\n terminology and language coverage. On the one hand, from the end-user point\n of view, discovering and understanding the services offered by ICT should\n not become a challenge, with different device manufacturers and service\n providers using a divergent set of terms to denominate identical devices and\n service features: a remedy for diverging denominations of features could be\n harmonized and user-centered ICT terminologies, facilitating feature\n recognition by all users, including those with cognitive impairments. On the\n other hand, harmonized terminologies should be able to support diverse\n languages, such as those spoken in European Union, in a consistent\n manner.ETSI, the European Telecommunication Standards Institute, is the home\n of global telecommunications standards such as 3G, LTE, 5G, and DECT, and\n its Technical Committee Human Factors is publishing standards documents that\n aim at increasing the usability and accessibility of ICT. ETSI has developed\n and published a consistent approach for such harmonized ICT terminologies\n materializing in a number of publicly and freely standardisation\n documents.Several ETSI Specifications (ES) have been developed over time.\n ETSI ES 202 076 is addressing a minimum set of spoken commands required to\n control the generic and common functions of ICT devices and services that\n use speaker-independent speech recognition. The related commands have been\n specified for all the official languages of the European Union (EU) and the\n European Free Trade Association (EFTA). A similar language range is\n available for the ETSI ES 202 130 which specifies the minimum repertoires\n and assignments of graphic (letter, digit and special) characters to\n standard 12-key telephone keypads and specifies their ordering for ICT\n devices with telephony functionality.Currently, ETSI is developing a\n harmonized terminology -- published as ETSI Guide EG 203 499 -- covering\n commonly used, basic ICT features of current and upcoming ICT devices (4\n groups, e.g., telephony and photography), services and applications (12\n groups, e.g., banking and navigation) focusing on mobile contexts of use.\n The result is a multilingual terminology supporting over 800 terms.The work\n has been undertaken in three steps by subsequent ETSI Specialist Tasks\n Forces with a broadening language support, from 5 languages in the first\n version up to a coverage of all the official languages of EU and EFTA in the\n last version to be published in May 2024. The proposed paper will outline\n the expected benefits of using standardisation in this end-user mobility\n context, present the methodologies applied and provide examples of the\n resulting terminologies. It will also discuss the adoption of these\n specifications and how they support their intended users, i.e., the industry\n actors (e.g., manufacturers, service providers).","PeriodicalId":231376,"journal":{"name":"Human Systems Engineering and Design (IHSED 2023): Future Trends\n and Applications","volume":null,"pages":null},"PeriodicalIF":0.0000,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":"{\"title\":\"Standardisation in support of accessibility for mobility users in Europe\",\"authors\":\"E. 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On the one hand, from the end-user point\\n of view, discovering and understanding the services offered by ICT should\\n not become a challenge, with different device manufacturers and service\\n providers using a divergent set of terms to denominate identical devices and\\n service features: a remedy for diverging denominations of features could be\\n harmonized and user-centered ICT terminologies, facilitating feature\\n recognition by all users, including those with cognitive impairments. On the\\n other hand, harmonized terminologies should be able to support diverse\\n languages, such as those spoken in European Union, in a consistent\\n manner.ETSI, the European Telecommunication Standards Institute, is the home\\n of global telecommunications standards such as 3G, LTE, 5G, and DECT, and\\n its Technical Committee Human Factors is publishing standards documents that\\n aim at increasing the usability and accessibility of ICT. ETSI has developed\\n and published a consistent approach for such harmonized ICT terminologies\\n materializing in a number of publicly and freely standardisation\\n documents.Several ETSI Specifications (ES) have been developed over time.\\n ETSI ES 202 076 is addressing a minimum set of spoken commands required to\\n control the generic and common functions of ICT devices and services that\\n use speaker-independent speech recognition. The related commands have been\\n specified for all the official languages of the European Union (EU) and the\\n European Free Trade Association (EFTA). A similar language range is\\n available for the ETSI ES 202 130 which specifies the minimum repertoires\\n and assignments of graphic (letter, digit and special) characters to\\n standard 12-key telephone keypads and specifies their ordering for ICT\\n devices with telephony functionality.Currently, ETSI is developing a\\n harmonized terminology -- published as ETSI Guide EG 203 499 -- covering\\n commonly used, basic ICT features of current and upcoming ICT devices (4\\n groups, e.g., telephony and photography), services and applications (12\\n groups, e.g., banking and navigation) focusing on mobile contexts of use.\\n The result is a multilingual terminology supporting over 800 terms.The work\\n has been undertaken in three steps by subsequent ETSI Specialist Tasks\\n Forces with a broadening language support, from 5 languages in the first\\n version up to a coverage of all the official languages of EU and EFTA in the\\n last version to be published in May 2024. The proposed paper will outline\\n the expected benefits of using standardisation in this end-user mobility\\n context, present the methodologies applied and provide examples of the\\n resulting terminologies. 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引用次数: 0
摘要
信息和通信技术(ICT)在每个人的生活中扮演着越来越重要的角色,特别是由于广泛的ICT设备和服务为最终用户创造了许多机会(获取大量信息,促进人们互动,……),从而提高了他们的生活质量。在这种情况下,移动相关设备(如智能手机)的作用及其与服务(如支付、公共服务)的使用是实现高效和安全的最终用户交互的关键。关于术语和语言覆盖,有两种方法可以支持这一目标。一方面,从最终用户的角度来看,发现和理解ICT提供的服务不应成为一项挑战,因为不同的设备制造商和服务提供商使用一套不同的术语来命名相同的设备和服务功能:可以协调和以用户为中心的ICT术语,以促进所有用户(包括那些有认知障碍的用户)识别功能。另一方面,统一的术语应该能够以一致的方式支持不同的语言,例如在欧盟中使用的语言。欧洲电信标准协会(ETSI)是3G、LTE、5G和DECT等全球电信标准的所在地,其技术委员会(Technical Committee Human Factors)正在发布旨在提高ICT可用性和可及性的标准文件。ETSI已经为这些统一的信息和通信技术术语制定并出版了一种一致的方法,这些术语在一些公开和免费的标准化文件中具体化。随着时间的推移,已经开发了几个ETSI规范(ES)。ETSI ES 202 076正在解决控制使用说话人独立语音识别的ICT设备和服务的通用和通用功能所需的最低语音命令集。已为欧洲联盟(欧盟)和欧洲自由贸易联盟(欧洲自由贸易联盟)的所有正式语言指定了相关命令。类似的语言范围可用于ETSI ES 202 130,它规定了标准12键电话键盘的图形(字母,数字和特殊)字符的最低保留和分配,并规定了具有电话功能的ICT设备的顺序。目前,ETSI正在开发一个统一的术语——作为ETSI指南EG 203 499发布——涵盖当前和即将推出的ICT设备(4组,例如电话和摄影)、服务和应用(12组,例如银行和导航)的常用基本ICT功能,重点关注移动使用环境。结果是一个支持800多个术语的多语言术语。随后的ETSI专家工作队分三步开展工作,扩大了语言支持,从第一个版本的5种语言到2024年5月出版的最后一个版本涵盖欧盟和欧洲自由贸易联盟的所有官方语言。拟议的文件将概述在这种终端用户移动性上下文中使用标准化的预期好处,介绍应用的方法并提供由此产生的术语的示例。它还将讨论这些规范的采用以及它们如何支持其预期用户,即行业参与者(例如,制造商、服务提供者)。
Standardisation in support of accessibility for mobility users in Europe
Information and Communications Technologies (ICT) are playing an
ever-increasing role in everyone's lives, specially thanks to vast range of
ICT devices and services which create a lot of opportunities for end-users
(access to huge amounts of information, fostered people interaction, …),
thereby improving their quality of life. In this context, the role of
mobility-related devices (e.g., smartphones) and their use with services
(e.g., payment, public services) is key for enabling efficient and secure
end-user interaction.Two approaches can support this goal, regarding
terminology and language coverage. On the one hand, from the end-user point
of view, discovering and understanding the services offered by ICT should
not become a challenge, with different device manufacturers and service
providers using a divergent set of terms to denominate identical devices and
service features: a remedy for diverging denominations of features could be
harmonized and user-centered ICT terminologies, facilitating feature
recognition by all users, including those with cognitive impairments. On the
other hand, harmonized terminologies should be able to support diverse
languages, such as those spoken in European Union, in a consistent
manner.ETSI, the European Telecommunication Standards Institute, is the home
of global telecommunications standards such as 3G, LTE, 5G, and DECT, and
its Technical Committee Human Factors is publishing standards documents that
aim at increasing the usability and accessibility of ICT. ETSI has developed
and published a consistent approach for such harmonized ICT terminologies
materializing in a number of publicly and freely standardisation
documents.Several ETSI Specifications (ES) have been developed over time.
ETSI ES 202 076 is addressing a minimum set of spoken commands required to
control the generic and common functions of ICT devices and services that
use speaker-independent speech recognition. The related commands have been
specified for all the official languages of the European Union (EU) and the
European Free Trade Association (EFTA). A similar language range is
available for the ETSI ES 202 130 which specifies the minimum repertoires
and assignments of graphic (letter, digit and special) characters to
standard 12-key telephone keypads and specifies their ordering for ICT
devices with telephony functionality.Currently, ETSI is developing a
harmonized terminology -- published as ETSI Guide EG 203 499 -- covering
commonly used, basic ICT features of current and upcoming ICT devices (4
groups, e.g., telephony and photography), services and applications (12
groups, e.g., banking and navigation) focusing on mobile contexts of use.
The result is a multilingual terminology supporting over 800 terms.The work
has been undertaken in three steps by subsequent ETSI Specialist Tasks
Forces with a broadening language support, from 5 languages in the first
version up to a coverage of all the official languages of EU and EFTA in the
last version to be published in May 2024. The proposed paper will outline
the expected benefits of using standardisation in this end-user mobility
context, present the methodologies applied and provide examples of the
resulting terminologies. It will also discuss the adoption of these
specifications and how they support their intended users, i.e., the industry
actors (e.g., manufacturers, service providers).