The Construction of a Big Data E-Commerce Service Platform Driven by a Cloud Contact Center

In the development of network technology innovation, data information and access equipment in the overall optimization of the application, so that the corresponding web technology has become more mature, social residents participate in the online shopping experience has become rich and colorful, thus speeding up the rapid development of e-commerce industry. In electric business platform trading amount under the background of rising, accumulated by the construction of service platform to comment on the value of the data and transaction data accumulated large quantities of information, the system analyzes electric business service platform of data information, not only to clear the user of the product of real feeling, also can solve the problem such as traditional platform run slower. Therefore, in this study, Hadoop platform is used to build e-commerce big data platform, and combined algorithm is designed for the platform recommendation engine, so as to ensure that the platform can have more rapid and accurate recommendation function during service operation.