{"title":"利用基于社区的问答数据增加地方政府常见问题","authors":"Yohei Seki, Masaki Oguni, Sumio Fujita","doi":"10.1145/3428757.3429137","DOIUrl":null,"url":null,"abstract":"To reduce the cost of administrative services, many local governments provide a frequently asked questions (FAQ) page on their websites that lists the questions received from local inhabitants with their official responses. The number of Q&A items posted on the FAQ page, however, will vary depending on the local government. To address this issue, we propose a method for augmenting local government FAQs by using a community-based Q&A (cQA) service. We also propose a new FAQ augmentation task to identify the regional dependence of Q&A to achieve the goal mentioned above. In our experiments, we fine-tuned the bidirectional encoder representations from transformers (BERT) model for this task, using a labeled local-government FAQ dataset. We found that the regional dependence of Q&As can be identified with high accuracy by using both the question and the answer as clues and with fine tuning for the deeper layers in BERT.","PeriodicalId":212557,"journal":{"name":"Proceedings of the 22nd International Conference on Information Integration and Web-based Applications & Services","volume":"19 1","pages":"0"},"PeriodicalIF":0.0000,"publicationDate":"2020-11-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":"{\"title\":\"Augmentation of Local Government FAQs using Community-based Question-answering Data\",\"authors\":\"Yohei Seki, Masaki Oguni, Sumio Fujita\",\"doi\":\"10.1145/3428757.3429137\",\"DOIUrl\":null,\"url\":null,\"abstract\":\"To reduce the cost of administrative services, many local governments provide a frequently asked questions (FAQ) page on their websites that lists the questions received from local inhabitants with their official responses. The number of Q&A items posted on the FAQ page, however, will vary depending on the local government. To address this issue, we propose a method for augmenting local government FAQs by using a community-based Q&A (cQA) service. We also propose a new FAQ augmentation task to identify the regional dependence of Q&A to achieve the goal mentioned above. In our experiments, we fine-tuned the bidirectional encoder representations from transformers (BERT) model for this task, using a labeled local-government FAQ dataset. We found that the regional dependence of Q&As can be identified with high accuracy by using both the question and the answer as clues and with fine tuning for the deeper layers in BERT.\",\"PeriodicalId\":212557,\"journal\":{\"name\":\"Proceedings of the 22nd International Conference on Information Integration and Web-based Applications & Services\",\"volume\":\"19 1\",\"pages\":\"0\"},\"PeriodicalIF\":0.0000,\"publicationDate\":\"2020-11-30\",\"publicationTypes\":\"Journal Article\",\"fieldsOfStudy\":null,\"isOpenAccess\":false,\"openAccessPdf\":\"\",\"citationCount\":\"0\",\"resultStr\":null,\"platform\":\"Semanticscholar\",\"paperid\":null,\"PeriodicalName\":\"Proceedings of the 22nd International Conference on Information Integration and Web-based Applications & Services\",\"FirstCategoryId\":\"1085\",\"ListUrlMain\":\"https://doi.org/10.1145/3428757.3429137\",\"RegionNum\":0,\"RegionCategory\":null,\"ArticlePicture\":[],\"TitleCN\":null,\"AbstractTextCN\":null,\"PMCID\":null,\"EPubDate\":\"\",\"PubModel\":\"\",\"JCR\":\"\",\"JCRName\":\"\",\"Score\":null,\"Total\":0}","platform":"Semanticscholar","paperid":null,"PeriodicalName":"Proceedings of the 22nd International Conference on Information Integration and Web-based Applications & Services","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1145/3428757.3429137","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
Augmentation of Local Government FAQs using Community-based Question-answering Data
To reduce the cost of administrative services, many local governments provide a frequently asked questions (FAQ) page on their websites that lists the questions received from local inhabitants with their official responses. The number of Q&A items posted on the FAQ page, however, will vary depending on the local government. To address this issue, we propose a method for augmenting local government FAQs by using a community-based Q&A (cQA) service. We also propose a new FAQ augmentation task to identify the regional dependence of Q&A to achieve the goal mentioned above. In our experiments, we fine-tuned the bidirectional encoder representations from transformers (BERT) model for this task, using a labeled local-government FAQ dataset. We found that the regional dependence of Q&As can be identified with high accuracy by using both the question and the answer as clues and with fine tuning for the deeper layers in BERT.