营销组合、伊斯兰旅游和满意度对游客忠诚度的影响:文献综述

Maltio Maltio, Yunia Wardi
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引用次数: 4

摘要

这项研究的动机是一个建筑部门的发展目标在印度尼西亚是旅游部门。除此之外,根据Battaour and Ismail(2016)和Shafaei(2017)的研究,清真旅游是最近研究中一个有趣的话题。当印尼是一个穆斯林占多数的国家时,这就更有趣了。因此,伊斯兰旅游和由产品、价格、促销、地点、人员、过程和实物证据组成的旅游混合营销策略对游客满意度和忠诚度的提高有影响。本研究旨在收集和分析有关影响力营销组合、伊斯兰旅游和游客忠诚度满意度的已发表文章。本研究设计为文献综述。本研究回顾了近十年来在六种不同的旅游学术期刊上发表的文章。根据文献综述的结果表明,伊斯兰的旅游营销策略有望提高游客的忠诚度。游客忠诚度可以用销售门票越高,地区收入越高来衡量。因此,伊斯兰的旅游和营销组合对游客满意度和忠诚度有显著影响。
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The Influence Marketing Mix, Islamic Tourism and satisfaction to Visitor Loyalty: A Literature Review
This research is motivated by one of the construction sector development goals in Indonesia is tourism sector. Besides that, according to Battaour and Ismail (2016) and Shafaei (2017) that halal tourism is an interesting topic in recent studies. This is more interesting when Indonesia as a Muslim-majority country. So Islamic tourism and with mix marketing strategy of tourism consisting of product, price, promotion, location, personal, process and physical evidence affect on improvement of visitor satisfaction and loyalty. This study aim to gather and analyze published articles regarding the Influence Marketing Mix, Islamic Tourism and satisfaction to Visitor Loyalty. The research design is a literature review. Articles published in the last ten years appearing in six different academically recognized journals of tourism have been reviewed in the present study. Based on the results of the review literature that Islamic’s tourism and marketing strategy is expected to increase visitor loyalty. Visitor loyalty can be measured with higher selling ticket, the bigger regional income. So Islamic’s tourism and marketing mix has a significant effect on visitor satisfaction and loyalty.
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