The impact of technology on the industrial heritage tourism enterprises: case of the Coal Mine Museum in Zabrze

Purpose: The aim of the paper is to identify modern technologies used in industrial heritage tourism enterprises and to consider the influence of these technologies on the functioning of the enterprise. Design/methodology/approach: The research process include two stages. First was initial interview and participatory observation, second, depth-in interviews with managers of industrial heritage tourism enterprises. Findings: Technologies have impact on heritage accessibility and allows better understand the heritage. However, managers must strike a balance between authenticity and technology to satisfy all target groups (adults, children, specialists, families, etc.). Originality/value: The paper describes the impact of modern technologies on the functioning of a heritage enterprise and areas where this impact is the strongest. The paper is dedicate to managers of heritage enterprises.