专家系统在客户支持中的应用

IEEE International Conference on Engineering Management, Gaining the Competitive Advantage Pub Date : 1990-10-21 DOI:10.1109/IEMC.1990.201262

S. Mason

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引用次数: 1

摘要

作者讨论了专家系统技术在客户支持领域的日益普及。她介绍了专家系统，并考虑了客户支持应用程序的示例。许多公司已经开始在客户支持工作中试用专家系统。讨论的两家公司是施乐和Symbolics，它们利用专家系统技术生产从相当简单到相当复杂的产品类型。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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The application of expert systems in customer support

The author discusses the increasing use of expert system technology in the customer support area. She provides an introduction to expert systems, and considers examples of customer support applications. Many companies have already begun experimenting with expert systems in their customer support effort. The two companies discussed, are Xerox and Symbolics, utilize expert systems technology for product types which range from reasonably simple to fairly complex.<>

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IEEE International Conference on Engineering Management, Gaining the Competitive Advantage

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