安全与隐私在延续意图中的作用:以移动银行服务用户为鉴

E. Kuncoro, R. Ikhsan, Kurniawan, H. Prabowo, Rini Kunia Sari, Yuniarty
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引用次数: 2

摘要

本研究旨在探讨安全与隐私在用户信任与满意度中介下对移动银行持续使用意愿的影响。这项研究需要雅加达336名移动银行用户。假设检验使用问卷数据的结构方程模型。结果表明,安全性和隐私性是促使用户继续使用移动银行的必要因素。此外,用户信任和满意度在手机银行持续使用意愿的发展中起到中介作用。
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The Role of Security and Privacy For Continuance Intention: Learn From Users of M-Banking Services
This study aims to examine the role of security and privacy in influencing continuance intention to use M-Banking mediated by the trust and satisfaction of the user. This study required 336 M-Banking users in Jakarta. Hypothesis testing uses structural equation modeling from questionnaire data. The results show that security and privacy are necessary factors in developing the intention to continue using M-Banking. Besides, the role of user trust and satisfaction is confirmed to be a mediation in developing the continuation intention to use of M-Banking.
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