{"title":"分析消费者对医疗机构服务满意度的现代可能性","authors":"A. V. Berezanskiy, N. Vyatkina","doi":"10.33920/med-03-2306-01","DOIUrl":null,"url":null,"abstract":"The article is devoted to the analysis of factors influencing the consumer satisfaction with a medical organization; the shortcomings of the traditional survey method for studying patient satisfaction are considered. In the framework of the article, a digital product that allows the head of a medical organization to monitor the reputational characteristics of the institution in real time and timely eliminate the negative aspects of the institution's work has been proposed.","PeriodicalId":406478,"journal":{"name":"Glavvrač (Chief Medical Officer)","volume":"48 1","pages":"0"},"PeriodicalIF":0.0000,"publicationDate":"2023-06-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":"{\"title\":\"Modern possibilities for analyzing consumers» satisfaction with services of a medical organization\",\"authors\":\"A. V. Berezanskiy, N. Vyatkina\",\"doi\":\"10.33920/med-03-2306-01\",\"DOIUrl\":null,\"url\":null,\"abstract\":\"The article is devoted to the analysis of factors influencing the consumer satisfaction with a medical organization; the shortcomings of the traditional survey method for studying patient satisfaction are considered. In the framework of the article, a digital product that allows the head of a medical organization to monitor the reputational characteristics of the institution in real time and timely eliminate the negative aspects of the institution's work has been proposed.\",\"PeriodicalId\":406478,\"journal\":{\"name\":\"Glavvrač (Chief Medical Officer)\",\"volume\":\"48 1\",\"pages\":\"0\"},\"PeriodicalIF\":0.0000,\"publicationDate\":\"2023-06-27\",\"publicationTypes\":\"Journal Article\",\"fieldsOfStudy\":null,\"isOpenAccess\":false,\"openAccessPdf\":\"\",\"citationCount\":\"0\",\"resultStr\":null,\"platform\":\"Semanticscholar\",\"paperid\":null,\"PeriodicalName\":\"Glavvrač (Chief Medical Officer)\",\"FirstCategoryId\":\"1085\",\"ListUrlMain\":\"https://doi.org/10.33920/med-03-2306-01\",\"RegionNum\":0,\"RegionCategory\":null,\"ArticlePicture\":[],\"TitleCN\":null,\"AbstractTextCN\":null,\"PMCID\":null,\"EPubDate\":\"\",\"PubModel\":\"\",\"JCR\":\"\",\"JCRName\":\"\",\"Score\":null,\"Total\":0}","platform":"Semanticscholar","paperid":null,"PeriodicalName":"Glavvrač (Chief Medical Officer)","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.33920/med-03-2306-01","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
Modern possibilities for analyzing consumers» satisfaction with services of a medical organization
The article is devoted to the analysis of factors influencing the consumer satisfaction with a medical organization; the shortcomings of the traditional survey method for studying patient satisfaction are considered. In the framework of the article, a digital product that allows the head of a medical organization to monitor the reputational characteristics of the institution in real time and timely eliminate the negative aspects of the institution's work has been proposed.
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