服务主导逻辑和服务逻辑——矛盾和/或互补?

Hannu Saarijärvi, P. Puustinen, Mika Yrjölä, Katariina Mäenpää
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引用次数: 3

摘要

在当代市场营销理论讨论中,已经有一个广泛确立的努力,以振兴服务的概念。在这一过程中,两种成熟的营销理论逻辑,即服务主导逻辑(S-D逻辑和服务逻辑)之间出现了概念上的摩擦。虽然这些观点已被广泛辩论,但尚未有系统的努力来分析它们的概念差异。分析这些差异将有助于进一步发展更一致的营销理论。因此,本研究确定了S-D逻辑和服务逻辑之间的矛盾和互补领域。
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Service-Dominant Logic and Service Logic - Contradictory and/or Complementary?
In the contemporary marketing theoretical discussion there has been a widely established effort to revitalise the concept of service. In this endeavour, conceptual friction between two well-established marketing theoretical logics, namely service-dominant logic (S-D logic) and service logic has emerged. Although these perspectives have been widely debated, there have not been systematic efforts to analyse their conceptual differences. Analysing these differences will aid the further development toward more consistent marketing theory. Thus, this study identifies areas of contradiction and complementarity between S-D logic and service logic.
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