面向业务问题解决的知识图谱应用

Yinan Wu, H. Zhan, Junhe Yu
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引用次数: 4

摘要

在商业事件中解决问题的知识是复杂的,而且在知识的存储方面存在分散性。因此,知识孤岛在业务事件的问题解决中很常见。知识环节建立了规范,在解决业务问题的过程中,知识结构又相互连接。场景链接解决业务问题的场景因素走向标准化和统一。为了便于从整体角度理解和应用企业知识资源,通过可视化概念设计解决企业问题的知识图谱模型。减少企业业务问题解决过程中的知识孤岛现象。促进知识的重用。
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Knowledge map application of business-oriented problem solving
Knowledge about problem solving in business events is complex, besides, there is a dispersity in terms of the storage of the knowledge. As a result, islands of knowledge are common in problem solving of business events. Knowledge links established norms of the business problem to solve in the process of knowledge structure and connect with each other. Scenario links solving scenario factors of business problem to standardized and unified. In order to facilitate understanding and application of enterprise knowledge resources from a holistic perspective, by visualizing conceptual design solving business problem knowledge map model. Reduce enterprise business problem solving in the process of knowledge island phenomenon. Promote the reuse of knowledge.
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