雅加达非星级酒店员工工作压力与工作满意度的关系

W. Adawiyah
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引用次数: 0

摘要

本研究的目的是了解非星级酒店员工的工作压力水平,并分析对非星级酒店员工满意度贡献最大(占主导地位)的工作压力因素之间的关系。本研究选取雅加达非星级酒店的37名本地员工和63名临时员工作为样本,本地员工样本采用感官法,临时员工样本采用比例分层随机抽样。为了回答本研究的目的,我们需要使用分析兰克-超人方法。采用临界比率法对假设进行检验。使用的变量是压力作为自变量,由helriegel、Slocum和Woodman提出的压力因素组成,包括职业发展、组织中的人际关系、工作与其他角色的冲突。而本研究的因变量是工作描述指数。从这一研究数据的结果中,我们得出结论,非星级酒店员工所经历的工作水平低,拥有工作量,工作条件,角色冲突,角色模糊,政府工作,这可以从受访者对工作压力问题工具的反应中检测到,其中约60.3%的回应不同意。这项研究与罗宾斯的理论得出了相同的结果,罗宾斯的理论指出,压力在心理上的影响之一会降低员工的满意度。本研究发现,工作压力相关与工作满意度呈负相关,r值为322,显著水平为0.001。从产生工作压力的因素及其与员工工作的关系分析得出,工作负荷和角色冲突这两个产生压力的因素与员工工作满意度没有显著的关系。工作条件、角色模糊性、职业发展、组织人际关系、工作与其他角色冲突等因素对员工工作满意度有显著影响。工作压力对员工工作满意度影响最大的因素是职业发展,其影响率为0.1840。从以上结论来看,我们建议公司应该警惕导致工作压力的因素,高水平的工作压力,因为这种工作压力结果会增加或降低员工的工作满意度。建议对员工的职业发展绩效进行重新审视和评估。由于受访者的反应表明,职业发展是最主要的压力来源或最大的贡献员工的工作满意度。
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WORK STRESS RELATION WITH JOB SATISFACTION NON STAR HOTEL EMPLOYEES IN JAKARTA
The purpose of the research is to acknowledge how much work stress level experienced by the non-star hotel employees and to analyze how the relationship between work stress factors which gave the largest contribution (dominant) to the non-star hotel employees satisfaction. The selected samples in the study consist of 37 local employees and 63 temporary employees from non-star hotel located in Jakarta, For local employees' sample, using senses method, while for temporary employees using proportioned stratified random sampling. To answer the purpose of this research we need to use the analyzes Rank-Superman methods. The hypotheses tested with Critical Ratio method. The veriable used is stress as independent variable which work consist from stress factors which developed by Hellriegel, Slocum, and Woodman, which career development, interpersonal relationship in the organization, and conflict between work and other roles. While dependent variable for this study is Job Descriptive Index. From this result of study data we conclude that The job level experienced by the employees of a non star hotel owned workload, job condition, role conflict, role ambiguity, me job by the government is low, which can be detected from the response of respondents against instruments of questions of work stress, where about 60,3 % respond are not in agreements. This research gave the same result with Robbins' theory which state that one of the stress impact psychologically can lower employees satisfaction. This study show that work stress relation/correlate resulted negatively to job satisfaction with the value Of r= 322 and level significant .001. From the analysis to the factor causing job stress and the relation to the work of the employee resulted in 2 factor causing stress which is work load and role conflict which is unsuccessful to show significant relation with employees jobsatisfaction. While other factors which is job condition, role ambiguity, career development, interpersonal relationship in the organization and conflict between work and other roles proven have significant relation for employees job satisfaction. The factor from most dominant job stress to employees job satisfaction is career development with the rate of = .1840 From the above conclusion, then we advise that company should be warned the work stress causing factors, high level work stress, since this work stress result can increase and decrease job satisfaction for the employees. It is advise that it must be looked on and reevaluate on the performance of employees career development. Since the responses from respondents showed that career development is the most dominant source of stress or biggest contribution in employees job satisfaction.
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