Towards Improved Industrial Relations in Public Higher Learning Institutions of Ethiopia: The Case of Ambo University

Industrial relations cover all such relationships that a business enterprise maintains with various sections of the society such as workers, state customers, and public who come into its contact. In other words, it is the study of the interactions among industry, its employees and the governments that oversee them. Ambo University has been contributing much for promoting sustainable development at local, regional, and national level through educational and research activities, short term training, outreach services, and consultancy services. While its great contribution is commendable, little attention was given to its industrial relations by researchers in the field of industrial relations. The general objective of the study was to assess the problems and prospects of industrial relations of employees of Ambo University and propose strategic measures for better future. Promoting good governance and democracy in all management levels of Ambo University, creating favorable working environment and environment of good will and mutual cooperation among employees, and encouraging employees to use modern technologies like ICTs in service delivery are some of the strategic measures proposed in this study to improve the industrial relations of employees of Ambo University.