Goal-based process analysis: a method for systematic process redesign

A method is proposed for systematically analyzing and redesigning processes. The method, Goalbased Process Analysis (GPA), helps its user to systematically identify missing objectives, ensure implementation of all the objectives, identify nonfunctional parts of a process, and explore alternative processes for achieving a given set of objectives. As such, GPA addresses a critical component in process reengineering, that of identifying which part of a given process needs to be improved and what alternatives could be used instead.