客户服务对话系统中的自然语言生成

Proceedings of the Seventh Italian Conference on Computational Linguistics CLiC-it 2020 Pub Date : 1900-01-01 DOI:10.4000/books.aaccademia.8450

Mirko Di Lascio, M. Sanguinetti, Luca Anselma, Dario Mana, A. Mazzei, V. Patti, R. Simeoni

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引用次数: 4

摘要

英语。本文讨论了自然语言生成(NLG)在现代对话系统中的作用。特别地，我们将研究语言上合理的NLG体系结构在DS中所起的作用。使用来自客户服务领域的新对话语料库的真实示例，我们将研究如何通过使用NLG来利用非语言上下文数据。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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Natural Language Generation in Dialogue Systems for Customer Care

English. In this paper we discuss the role of natural language generation (NLG) in modern dialogue systems (DSs). In particular, we will study the role that a linguistically sound NLG architecture can have in a DS. Using real examples from a new corpus of dialogue in customer-care domain, we will study how the non-linguistic contextual data can be exploited by using NLG.

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Proceedings of the Seventh Italian Conference on Computational Linguistics CLiC-it 2020

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