情感联结在目的地形象对游客忠诚的中介作用

A. Lestari, Noermijanti Noermijanti, S. Sumiati, Ainur Rofik
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摘要

旅游目的地形象已成为旅游研究中的一个热点问题,但从经验上看,关于目的地形象关系与游客忠诚度的研究呈现出不同的结果。本研究旨在分析目的地形象对忠诚度的影响。本研究采用定量方法。采用问卷调查法对旅游游客进行数据收集。选取110名受访者作为调查对象,通过路径分析进行数据分析。结果表明:旅游目的地形象影响游客的情感联系,而情感联系又中介了旅游目的地形象对游客忠诚的影响。该研究仅基于印度尼西亚东爪哇省的Trenggalek市,因此,结果不能一概而论。研究证明,情感联结变量可以替代满意度在目的地形象对游客忠诚度的中介作用。本研究结果可作为旅游营销人员设计营销策略的依据,以提高旅游目的地的消费者重游意愿。关于目的地形象对游客旅游意愿影响的研究已经开展。然而,专门探讨游客情感纽带在目的地形象对游客忠诚度影响中的作用的研究尚未得到广泛讨论。关键词:旅游;目的地形象;情感纽带
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The role of emotional bonding in mediating destination image on tourist loyalty
Destination image has become an interesting issue in tourism research, but empirically, the study about destination image relationship and tourist loyalty show diverse result. This study aims to analyse the effect of destination image on loyalty. This study uses quantitative methods. Data collection was carried out using a survey method with questionnaire to tourism visitors. One hundred and ten respondents have been selected as respondent, and path analysis carried out the data analysis.The results showed that the destination's image affected emotional bonding, and emotional bonding mediated the destination image impact on tourist loyalty.The study was only based on Trenggalek city, East Java Province, Indonesia, and therefore, the results cannot be generalised. The study proves that the emotional bonding variable can replace the role of satisfaction in mediating the effect of destination image on tourist loyalty. The results of this research can be used as a basis for tourism marketers to design marketing strategy to improve consumer intention to revisit the tourism destination. Several studies of the destination image influence on tourist intention to visit have been carried out. However, research that specifically discusses the role of tourist emotional bonding in the influence of destination image on tourist loyalty has not been widely discussed. Keywords: tourism, destination image, emotional bonding, tourist loyalty
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