移动购物系统的质量及其对购买意愿和行为的影响

Lisa Y. Chen
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引用次数: 39

摘要

衡量移动购物(m-shopping)系统的质量,可以让零售商更好地了解在提高购买意愿和组织绩效的过程中需要做出哪些改进。移动购物是一种可用于优化营销投资的替代销售渠道,因为它可以根据客户的购买意愿进行定制,最终推动销售。本研究旨在探讨移动购物系统品质、购买意愿与组织绩效之间的关系。本研究模型以217位台湾营销商为调查对象,考察他们对移动购物品质的认知。研究结果显示,购物系统品质(系统品质、资讯品质、服务品质)对购买意愿有显著影响。本研究也证实了购买意愿对组织绩效有显著的影响。这些发现有助于提高对mshopping系统实际应用的理解。讨论了研究结果的现实意义和未来的研究方向。
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THE QUALITY OF MOBILE SHOPPING SYSTEM AND ITS IMPACT ON PURCHASE INTENTION AND PERFORMANCE
Measuring the quality of mobile shopping (m-shopping) system provides retailers with a greater understanding of what improvements need to be made along the way to increase purchase intention and organizational performance. M-shopping is an alternative sales channel available to optimize marketing investments as it can be tailored to customer’s purchase intention and ultimately to drive sales. This study intends to explore the relationships between the m-shopping system quality, purchase intention, and organizational performance based on the extended IS success model. This research model surveyed 217 marketers in Taiwan to measure their perception of m-shopping quality. The results suggest that mshopping system quality (system, information, and service quality) has a significant effect on purchase intention. This study also confirms that purchase intention has a significant effect on organizational performance. The findings contributed to improved understanding of the practical applications of mshopping systems. The practical implication of the findings and directions for future research was discussed..
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