Effect of Computer-Mediated Communication System on Job Satisfaction of Employees in Transmission Division of Ceylon Electricity Board, Sri Lanka

This study aims to investigate how computer mediated communication (CMC) system have impacted on employee’s job satisfaction of Ceylon Electricity Board, Sri Lanka to fill the gaps in the computer mediated communication literature and provide useful information on interpersonal relationships within an organization. The sample of the study consisted of 400 respondents representing executive and medium level technical service (MLTS) staff of the transmission division of Ceylon Electricity Board in Sri Lanka. Self-administered questionnaire and the web-based questionnaire was used to collect primary data while data were analyzed with Partial Least Squares path modeling (PLS). The research findings indicated that computerized maintenance management is the most significant factor impacting on the employees’ job satisfaction and it also identified that there is a positive and statistically significant impact of instant messaging and electronic mails on employees’ job satisfaction. The results provide valuable input regarding the instant messaging and job satisfaction.