SCOR and AHP Based Monitoring Dashboard to Measure Rice Sourcing Performance at Indonesian Bureau of Logistics

Rice is one of nine main commodities in Indonesia and it has been the main food for Indonesian people for over decades. Indonesian Bureau of Logistics (Bulog) is a company under Indonesian Government which is responsible to manage the distribution of the Rice Commodity. Sourcing process of the Rice Commodity is the most crucial process in Bulog. In spite of the importance of the process, the sourcing process was not maintained using any system at all. For such an important organization, which manages important product, the sourcing process of rice commodity at Bulog should be measured and monitored. Supply chain processes, such as sourcing product, have to be measured and monitored in order to assure that the processes are well executed and to give aid for improvements. Hence, in this paper, Supply Chain Measurement System is designed based on the Supply Chain Operations Reference model and Analytical Hierarchy Process. Thereafter, a monitoring system that is capable to monitor each of the metrics in the system is designed in a web-based application. This research leads to seventeen metrics in total which are distributed into four performance attributes on the designed Supply Chain Measurement System. The most important performance attribute in rice sourcing process was Reliability with 0.593 in AHP weighting. The designed monitoring system was able to provide a compact summary and a brief insight into the condition of the monitored process to the executives of the organization.