Predicting the behavioral intention to use enterprise resource planning systems

Purpose – The purpose of this paper is to examine various factors affecting users' behavioral intention to use (BIU) enterprise resource planning (ERP) systems, based on data from 75 potential end‐users of ERP systems.Design/methodology/approach – A survey methodology is used to gather data. The research model is constructed based on the findings of the previous studies.Findings – The results indicate that subjective norms, perceived usefulness (PU) and education level are determinants of BIU the system. In addition, PU affects attitude toward use, and both perceived ease of use (PEOU) and compatibility affect PU. In addition, among personal characteristics, education level has a significant effect on PEOU and behavioral intention. However, there is no significant relationship between attitude and behavioral intention.Research limitations/implications – As the sample is limited, the findings will require validation among other populations.Practical implications – This paper provides evidence that compatib...