Prioritizing Criteria for Dwell Time Efficiency in Port Logistic Process

The efficiency of dwell time at the loading and unloading port is crucial for the overall efficiency of logistics costs. While the Government targets the dwell time to only two days on average, the dwell time average at major Indonesian ports is at 3.5 days. This condition become an obstacle for Indonesia to compete in global port operations. This paper presents how the Fuzzy Analytic Hierarchy Process (Fuzzy AHP) approach may help the decision maker in Port operations to prioritizing criteria which are crucial to streamlining the dwell time at the Port Tanjung Priok. Three experts were involved in this study, examining four criteria and 16 sub-criteria. This study found that the Human Resource Management becomes the most dominant criterion to be prioritized, followed by the IT-based Licensing Process, the Loading-unloading process, and the Customer Knowledge Management.