Designing a composite platform for operational efficiency

This paper focuses on the problem of in-house split information systems and the resulting decline in operational efficiency. According to the result of the authors' investigation for the business environment of small and medium-sized enterprises, the simplification of information and communication among employees has become an issue to be solved in many enterprises today in order to improve operational efficiency. Based on this, in this paper, we design a composite platform that integrates information tools commonly used in companies. By covering all information-related operations with one platform, we support improvement of companies’ operational efficiency. We also show the effectiveness of the proposed platform by comparing it with existing information systems. We mainly examine the design concept of the composite platform and its construction requirements.