2019冠状病毒病大流行期间雅加达交通服务分析

R. Anwar.
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引用次数: 0

摘要

雅加达通航是雅加达人民流动的主要支持,特别是对强制性群体。在大流行期间,1号走廊是人口最稠密的走廊,占18.8%,因此需要能够维护其用户健康的服务。与雅加达的其他公共交通相比,Transjakarta仍然面临着乘客积累和服务质量执行尚未达到最佳的问题,因此需要努力改善其服务。出于这个原因,有必要首先审查现有的服务,以便确定哪些服务需要在将来进行改进。因此,本研究旨在分析2019冠状病毒大流行期间雅加达公交服务。使用利益绩效分析,该分析评估了雅加达公交服务质量的18个属性的重要性和绩效之间的差距。众所周知,在大流行病期间,雅加达航空公司的整体服务属性符合用户期望,表现良好。然而,有四个方面需要优先改善,即乘客人群管理、控制人员和界标的物理距离,以及设定轮候时间。关于大流行病期间雅加达公交服务质量的审查结果预计将成为雅加达公交公司今后改善其服务的一个考虑因素。
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Analysis of Transjakarta Services in the Pandemic Period COVID-19
Transjakarta is the main support for the mobility of the people of Jakarta, especially for the compulsory group. During the pandemic, Corridor 1 was the most densely populated corridor with a percentage of 18.8%, so a service that is able to maintain the health of its users is needed. When compared to other public transportation in Jakarta, Transjakarta is still faced with the problem of accumulating passengers and the implementation of service quality that is not yet optimal, so that efforts are needed to improve its services. For this reason, it is necessary to review existing services first in order to determine which services need to be improved in the future. Therefore, this study is aimed at analyzing Transjakarta bus services during the COVID-Pandemic 19. Using an interest-performance analysis, this analysis assesses the gap between importance and performance of the 18 attributes of Transjakarta bus service quality. It is known that the overall service attributes of Transjakarta during the pandemic had good performance in accordance with user expectations. However, there are four attributes that need to be prioritized for improvement, namely passenger crowd management, controlling physical distancing by officers and boundary markers, and setting waiting times. The results of the review regarding the quality of Transjakarta bus service during the pandemic are expected to be a consideration for PT Transjakarta in improving its services in the future.
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