旅游人员核心能力和专业能力的本质和重要性

Nataliia V. Barvinok, Maksym V. Barvinok
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摘要

摘要研究的目的。本研究的目的是根据现代旅游业的要求,揭示旅游企业员工的关键能力和专业能力的性质和意义、关系和相互依存关系。研究方法。在研究过程中,使用了一般科学和特殊科学知识的方法,从而可以采取综合的方法来解决所设定的目标和目的。为了达到这一目的,用辩证的认识方法对研究对象进行研究和细化,用逻辑概括的方法对基本原理和概念进行系统化。采用分析、综合和比较的方法对旅游领域专业人员从事专业活动所需的关键和专业能力进行比较和对比。采用图形化的方法对材料进行直观的展示,并对研究的理论和实践成果进行了示意性的表达。采用系统结构方法对研究结果进行理论概括和结论的形成。本研究的理论基础包括国内外科学家关于旅游管理领域的科学著作、官方统计数据、本人的研究成果。结果。旅游企业的服务质量取决于工作人员的专业能力。由此可见,专业能力是衡量旅游企业员工专业水平的一种尺度。旅游领域的关键能力和专业能力越多,终身学习的关键能力和专业能力之间的关系越好,就会有更多的员工能够在工作中发展和学习。因此,本文考虑了这些能力之间的关系,这些能力对于提高旅游企业员工的技能至关重要,而员工的技能又是提高旅游企业竞争力的重要组成部分。这项研究的实际意义在于追踪现有的终身学习关键能力与旅游领域专业人员的专业能力之间的关系,以便在旅游企业的活动中最有利地比较和利用这些能力。
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The essence and importance of key and professional competencies of tourism staff
Abstract. The aim of the study. The purpose of the study is to reveal the nature and significance, relationships and interdependencies of key and professional competencies of the staff of tourism enterprises in accordance with modern requirements of the tourism industry. Research methodology. In the process of research general scientific and special methods of scientific knowledge were used, which allowed to take a comprehensive approach to solving the set goals and objectives. To achieve this goal, a dialectical method of cognition was used in order to study and detail the object of study and logical generalization in order to systematize the basic principles and concepts. Methods of analysis, synthesis and comparison were used to compare and contrast the key and professional competencies required by professionals in the field of tourism for professional activities. The graphic method was used for visual presentation of materials and schematic representation of theoretical and practical results of the research. The system-structural method is used for theoretical generalization of research results and formation of conclusions. The theoretical basis of the study consists of scientific works of domestic and foreign scientists on management in the field of tourism, official statistics, the results of their own research. Results. The quality of service at the tourist enterprise depends on the professional competence of the staff. This proves that professional competence is a kind of measure of the level of professionalism of the staff of a tourist enterprise. The greater the set of key and professional competencies in the field of tourism, the better the relationship between key competencies for lifelong learning and professional competencies, the more staff will be able to develop and learn on the job. Therefore, the article considers the relationship between these competencies, which are important for improving the skills of the staff of the tourist enterprise, which in turn is an important component for improving the competitiveness of the tourist enterprise. The practical significance of the study is to trace the relationship between the existing key competencies for lifelong learning and professional competencies of professionals in the field of tourism for the most profitable comparison and use of these competencies in the activities of the tourism enterprise.
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