Claims-to-Patterns Approach to Leverage Mobile Interaction Design for Low-Literacy Users

This paper presents a method to leverage mobile interaction design knowledge for low-literacy, moving from falsifiable hypotheses (claims) to actionable solutions (patterns). In prior work, claims and patterns have been used separately for different application areas and in different contexts. This research asserts that the transition from claims to patterns will enhance the design value, leveraging claims for uncertain situations and inexplicit user behavior and patterns for proven solutions for recurrent problems. This paper examines how these two structures can be combined in a claims-to-patterns approach to leverage mobile interaction design for low-literacy. To demonstrate this method, an example that highlights how claims evolve into patterns through research and design is discussed.