从B2B到B2C:为游客提供移动博客服务

P. Repo, Kaarina Hyvönen, Mika Saastamoinen
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引用次数: 12

摘要

开发新型的流行移动服务已被证明是一项具有挑战性的工作。我们的研究考察了企业对企业(B2B)移动服务向企业对消费者(B2C)服务的发展,在本例中是针对游客的移动日志服务。我们关注的是如何通过用户的积极参与来增强产品开发过程。在这项初步研究中,我们遇到了一些重要的商业问题。我们的经验表明,用户参与对于产品开发人员来说是一个富有成效的操作,尽管要求很高。产品开发人员和用户之间的互动促进了产品开发的变化。
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Traveling from B2B to B2C: Piloting a Moblog Service for Tourists
Developing new types of popular mobile services has turned out to be a challenging exercise. Our study examines the development of a business-to-business (B2B) mobile service into a business-to-consumer (B2C) service, in this case a moblog service for tourists. We focus on how the product development process can be enhanced and redirected through active user involvement. We came across a number of commercially important issues in this pilot study. Our experiences indicate that user involvement can be a fruitful albeit demanding operation for product developers. Interaction between product developers and users prompted changes in product development.
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