Participants’ Motivations in the Global Service Jam

Time-bounded collaborative events in which teams work together under intense time pressure have become popular in the last few years and are being used in many contexts. In this article we explore the Global Service Jam (GSJ), which has a format similar to other global jamming events such as the Global Game Jam. In this type of event, the activities are centered on service prototyping, encompassing the design process of a service. In this article we perform a mixed-method study to understand the motivation of participants in the local edition of GSJ and compare those motivations to the data we gathered from other cities around the world. We also collected data about the main lessons learned and difficulties found by participants during the GSJ.