Styliani Xanthopoulou, George Tsiotras, Eftychia Kessopoulou
{"title":"调查知识管理实施能力与全面质量管理之间的关系:一个希腊公共部门的案例研究","authors":"Styliani Xanthopoulou, George Tsiotras, Eftychia Kessopoulou","doi":"10.1080/14783363.2023.2279631","DOIUrl":null,"url":null,"abstract":"AbstractThis study aims to create a conceptual model of Knowledge Management Implementation Capability (KMIC) (including KM-tools at each K-process) and TQM in the Greek public sector and investigate the relationship between them. The case study methodology is used by employing mixed research methods. Specifically, the conceptual model was constructed by using 15 public sector employees semi-structured interviews. Moreover, based on 420 responses of an online structured questionnaire the model’s validity and reliability are assessed by using exploratory and confirmatory factor analysis, and hypotheses testing through the PLS structural equation model (SEM). From the data analysis, we found that the construct KMIC includes technological and non-technological KM tools at the ‘K-creation’, and the ‘K-dissemination and application’ process, and TQM principles include ‘citizen satisfaction and strategic planning’, and ‘HR focus and leadership commitment’. In addition, there is a positive interaction between KMIC and TQM. In summary, it is the first time that KM tools are being studied in KMIC, as well as the relationship between KMIC and TQM in the public sector.Keywords: knowledge management implementation capability (KMIC)total quality management (TQM)public sectorcase studymixed methods Disclosure statementNo potential conflict of interest was reported by the author(s).Additional informationFundingThis research is co-financed by Greece and the European Union (European Social Fund – ESF) through the Operational Programme ‘Human Resources Development, Education and Lifelong Learning’ in the context of the project ‘Strengthening Human Resources Research Potential via Doctorate Research’ (MIS-5000432), implemented by the State Scholarships Foundation (ΙΚΥ).","PeriodicalId":23149,"journal":{"name":"Total Quality Management & Business Excellence","volume":"40 10","pages":"0"},"PeriodicalIF":3.6000,"publicationDate":"2023-11-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":"{\"title\":\"Investigating the relationship between KM implementation capability and TQM: a Greek public sector case study\",\"authors\":\"Styliani Xanthopoulou, George Tsiotras, Eftychia Kessopoulou\",\"doi\":\"10.1080/14783363.2023.2279631\",\"DOIUrl\":null,\"url\":null,\"abstract\":\"AbstractThis study aims to create a conceptual model of Knowledge Management Implementation Capability (KMIC) (including KM-tools at each K-process) and TQM in the Greek public sector and investigate the relationship between them. The case study methodology is used by employing mixed research methods. Specifically, the conceptual model was constructed by using 15 public sector employees semi-structured interviews. Moreover, based on 420 responses of an online structured questionnaire the model’s validity and reliability are assessed by using exploratory and confirmatory factor analysis, and hypotheses testing through the PLS structural equation model (SEM). From the data analysis, we found that the construct KMIC includes technological and non-technological KM tools at the ‘K-creation’, and the ‘K-dissemination and application’ process, and TQM principles include ‘citizen satisfaction and strategic planning’, and ‘HR focus and leadership commitment’. In addition, there is a positive interaction between KMIC and TQM. 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Investigating the relationship between KM implementation capability and TQM: a Greek public sector case study
AbstractThis study aims to create a conceptual model of Knowledge Management Implementation Capability (KMIC) (including KM-tools at each K-process) and TQM in the Greek public sector and investigate the relationship between them. The case study methodology is used by employing mixed research methods. Specifically, the conceptual model was constructed by using 15 public sector employees semi-structured interviews. Moreover, based on 420 responses of an online structured questionnaire the model’s validity and reliability are assessed by using exploratory and confirmatory factor analysis, and hypotheses testing through the PLS structural equation model (SEM). From the data analysis, we found that the construct KMIC includes technological and non-technological KM tools at the ‘K-creation’, and the ‘K-dissemination and application’ process, and TQM principles include ‘citizen satisfaction and strategic planning’, and ‘HR focus and leadership commitment’. In addition, there is a positive interaction between KMIC and TQM. In summary, it is the first time that KM tools are being studied in KMIC, as well as the relationship between KMIC and TQM in the public sector.Keywords: knowledge management implementation capability (KMIC)total quality management (TQM)public sectorcase studymixed methods Disclosure statementNo potential conflict of interest was reported by the author(s).Additional informationFundingThis research is co-financed by Greece and the European Union (European Social Fund – ESF) through the Operational Programme ‘Human Resources Development, Education and Lifelong Learning’ in the context of the project ‘Strengthening Human Resources Research Potential via Doctorate Research’ (MIS-5000432), implemented by the State Scholarships Foundation (ΙΚΥ).
期刊介绍:
Total Quality Management & Business Excellence is an international journal which sets out to stimulate thought and research in all aspects of total quality management and to provide a natural forum for discussion and dissemination of research results. The journal is designed to encourage interest in all matters relating to total quality management and is intended to appeal to both the academic and professional community working in this area. Total Quality Management & Business Excellence is the culture of an organization committed to customer satisfaction through continuous improvement. This culture varies both from one country to another and between different industries, but has certain essential principles which can be implemented to secure greater market share, increased profits and reduced costs. The journal provides up-to-date research, consultancy work and case studies right across the whole field including quality culture, quality strategy, quality systems, tools and techniques of total quality management and the implementation in both the manufacturing and service sectors. No topics relating to total quality management are excluded from consideration in order to develop business excellence.