调查知识管理实施能力与全面质量管理之间的关系:一个希腊公共部门的案例研究

IF 3.6 4区 管理学 Q2 MANAGEMENT Total Quality Management & Business Excellence Pub Date : 2023-11-14 DOI:10.1080/14783363.2023.2279631
Styliani Xanthopoulou, George Tsiotras, Eftychia Kessopoulou
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引用次数: 0

摘要

摘要本研究旨在建立希腊公共部门知识管理实施能力(KMIC)(包括每个k -过程中的km -工具)和TQM的概念模型,并探讨它们之间的关系。案例研究方法采用混合研究方法。具体而言,概念模型是通过使用15个公共部门雇员半结构化访谈来构建的。此外,基于420份在线结构化问卷的回复,通过探索性和验证性因子分析以及通过PLS结构方程模型(SEM)的假设检验来评估模型的效度和信度。从数据分析中,我们发现构建KMIC包括“k创造”、“k传播和应用”过程中的技术和非技术KM工具,TQM原则包括“公民满意度和战略规划”、“人力资源关注和领导承诺”。此外,KMIC与TQM之间存在正交互作用。总之,这是第一次在KMIC中研究KM工具,以及KMIC与公共部门TQM之间的关系。关键词:知识管理实施能力(KMIC)全面质量管理(TQM)公共部门案例研究混合方法披露声明作者未报告潜在的利益冲突。本研究由希腊和欧盟(欧洲社会基金- ESF)在国家奖学金基金会(ΙΚΥ)实施的“通过博士研究加强人力资源研究潜力”项目(MIS-5000432)的背景下,通过“人力资源开发、教育和终身学习”业务方案共同资助。
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Investigating the relationship between KM implementation capability and TQM: a Greek public sector case study
AbstractThis study aims to create a conceptual model of Knowledge Management Implementation Capability (KMIC) (including KM-tools at each K-process) and TQM in the Greek public sector and investigate the relationship between them. The case study methodology is used by employing mixed research methods. Specifically, the conceptual model was constructed by using 15 public sector employees semi-structured interviews. Moreover, based on 420 responses of an online structured questionnaire the model’s validity and reliability are assessed by using exploratory and confirmatory factor analysis, and hypotheses testing through the PLS structural equation model (SEM). From the data analysis, we found that the construct KMIC includes technological and non-technological KM tools at the ‘K-creation’, and the ‘K-dissemination and application’ process, and TQM principles include ‘citizen satisfaction and strategic planning’, and ‘HR focus and leadership commitment’. In addition, there is a positive interaction between KMIC and TQM. In summary, it is the first time that KM tools are being studied in KMIC, as well as the relationship between KMIC and TQM in the public sector.Keywords: knowledge management implementation capability (KMIC)total quality management (TQM)public sectorcase studymixed methods Disclosure statementNo potential conflict of interest was reported by the author(s).Additional informationFundingThis research is co-financed by Greece and the European Union (European Social Fund – ESF) through the Operational Programme ‘Human Resources Development, Education and Lifelong Learning’ in the context of the project ‘Strengthening Human Resources Research Potential via Doctorate Research’ (MIS-5000432), implemented by the State Scholarships Foundation (ΙΚΥ).
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来源期刊
CiteScore
8.90
自引率
12.80%
发文量
52
期刊介绍: Total Quality Management & Business Excellence is an international journal which sets out to stimulate thought and research in all aspects of total quality management and to provide a natural forum for discussion and dissemination of research results. The journal is designed to encourage interest in all matters relating to total quality management and is intended to appeal to both the academic and professional community working in this area. Total Quality Management & Business Excellence is the culture of an organization committed to customer satisfaction through continuous improvement. This culture varies both from one country to another and between different industries, but has certain essential principles which can be implemented to secure greater market share, increased profits and reduced costs. The journal provides up-to-date research, consultancy work and case studies right across the whole field including quality culture, quality strategy, quality systems, tools and techniques of total quality management and the implementation in both the manufacturing and service sectors. No topics relating to total quality management are excluded from consideration in order to develop business excellence.
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