{"title":"从互动表现到人际动机:中国医生在线医疗咨询注意力的语用研究","authors":"Yansheng Mao , Xiaojiang Wang , Shuang Wei","doi":"10.1016/j.laheal.2023.08.001","DOIUrl":null,"url":null,"abstract":"<div><p>This paper examined the attentiveness demonstrated by doctors to e-patients during online medical consultations (OMCs). Drawing upon data retrieved from www.chunyuyisheng.com (Chunyu Doctor), this study attempts to explore how doctors display attentiveness to e-patients and how attentiveness contributes to patient-centeredness during OMCs in China. It was found that three strategies (reformulation, mitigation, and empathy) were deployed by doctors to demonstrate attentiveness to e-patients during OMCs. Moreover, these three attentiveness-constructing strategies reveal the efforts of doctors toward patient-centeredness regarding communicative gaps in information, solidarity, and pathos. Notably, this paper discussed doctors’ demonstration of attentiveness as a joint goal-oriented activity, with the common goal of solving problems shared by doctors and e-patients. The findings above not only problematize the endemic idea that attentiveness is an intrapsychic essence from an interpersonal pragmatic perspective but also extend the line of doctor-patient communication by highlighting OMCs as a joint goal-oriented activity.</p></div>","PeriodicalId":100865,"journal":{"name":"Language and Health","volume":"1 2","pages":"Pages 70-78"},"PeriodicalIF":0.0000,"publicationDate":"2023-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.sciencedirect.com/science/article/pii/S2949903823000313/pdfft?md5=9003e4cc319c7761cd89734104328b9a&pid=1-s2.0-S2949903823000313-main.pdf","citationCount":"0","resultStr":"{\"title\":\"From interactional manifestations to interpersonal motives: A pragmatic study of attentiveness by Chinese doctors during online medical consultations\",\"authors\":\"Yansheng Mao , Xiaojiang Wang , Shuang Wei\",\"doi\":\"10.1016/j.laheal.2023.08.001\",\"DOIUrl\":null,\"url\":null,\"abstract\":\"<div><p>This paper examined the attentiveness demonstrated by doctors to e-patients during online medical consultations (OMCs). Drawing upon data retrieved from www.chunyuyisheng.com (Chunyu Doctor), this study attempts to explore how doctors display attentiveness to e-patients and how attentiveness contributes to patient-centeredness during OMCs in China. It was found that three strategies (reformulation, mitigation, and empathy) were deployed by doctors to demonstrate attentiveness to e-patients during OMCs. Moreover, these three attentiveness-constructing strategies reveal the efforts of doctors toward patient-centeredness regarding communicative gaps in information, solidarity, and pathos. Notably, this paper discussed doctors’ demonstration of attentiveness as a joint goal-oriented activity, with the common goal of solving problems shared by doctors and e-patients. The findings above not only problematize the endemic idea that attentiveness is an intrapsychic essence from an interpersonal pragmatic perspective but also extend the line of doctor-patient communication by highlighting OMCs as a joint goal-oriented activity.</p></div>\",\"PeriodicalId\":100865,\"journal\":{\"name\":\"Language and Health\",\"volume\":\"1 2\",\"pages\":\"Pages 70-78\"},\"PeriodicalIF\":0.0000,\"publicationDate\":\"2023-12-01\",\"publicationTypes\":\"Journal Article\",\"fieldsOfStudy\":null,\"isOpenAccess\":false,\"openAccessPdf\":\"https://www.sciencedirect.com/science/article/pii/S2949903823000313/pdfft?md5=9003e4cc319c7761cd89734104328b9a&pid=1-s2.0-S2949903823000313-main.pdf\",\"citationCount\":\"0\",\"resultStr\":null,\"platform\":\"Semanticscholar\",\"paperid\":null,\"PeriodicalName\":\"Language and Health\",\"FirstCategoryId\":\"1085\",\"ListUrlMain\":\"https://www.sciencedirect.com/science/article/pii/S2949903823000313\",\"RegionNum\":0,\"RegionCategory\":null,\"ArticlePicture\":[],\"TitleCN\":null,\"AbstractTextCN\":null,\"PMCID\":null,\"EPubDate\":\"\",\"PubModel\":\"\",\"JCR\":\"\",\"JCRName\":\"\",\"Score\":null,\"Total\":0}","platform":"Semanticscholar","paperid":null,"PeriodicalName":"Language and Health","FirstCategoryId":"1085","ListUrlMain":"https://www.sciencedirect.com/science/article/pii/S2949903823000313","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
From interactional manifestations to interpersonal motives: A pragmatic study of attentiveness by Chinese doctors during online medical consultations
This paper examined the attentiveness demonstrated by doctors to e-patients during online medical consultations (OMCs). Drawing upon data retrieved from www.chunyuyisheng.com (Chunyu Doctor), this study attempts to explore how doctors display attentiveness to e-patients and how attentiveness contributes to patient-centeredness during OMCs in China. It was found that three strategies (reformulation, mitigation, and empathy) were deployed by doctors to demonstrate attentiveness to e-patients during OMCs. Moreover, these three attentiveness-constructing strategies reveal the efforts of doctors toward patient-centeredness regarding communicative gaps in information, solidarity, and pathos. Notably, this paper discussed doctors’ demonstration of attentiveness as a joint goal-oriented activity, with the common goal of solving problems shared by doctors and e-patients. The findings above not only problematize the endemic idea that attentiveness is an intrapsychic essence from an interpersonal pragmatic perspective but also extend the line of doctor-patient communication by highlighting OMCs as a joint goal-oriented activity.