基于用户消费数据的用户生命周期研究

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引用次数: 0

摘要

随着移动互联网用户规模的增长,获取客户数据的成本也在增加。针对不同级别的用户制定有针对性的获取、留存和再吸引策略非常重要。消费者生命周期可分为三个阶段:1)客户获取阶段,侧重于吸引新客户;2)提升顾客价值阶段,注重增强消费活力和重复购买;3)客户保留阶段,主要通过保留和退货措施。不同阶段的顾客对企业的贡献是不同的,因此企业应采取不同的策略。在本文中,我们使用Python对数据进行分析和建模,通过评估企业的市场竞争力、客户分类和用户概况,对不同类别的客户实施有针对性的营销。
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User Life Cycle Research Based on User Consumption Data
As the size of mobile Internet users grows, the cost of acquiring customer data increases. It is important to develop targeted acquisition, retention and re-attraction strategies for different levels of users. The consumer lifecycle can be divided into three stages: 1) customer acquisition stage, focusing on attracting new customers; 2) enhance customer value stage, focusing on strengthening consumption vitality and repurchase; 3) customer retention stage, mainly through retention and return measures. Different stages of customer contribution to the enterprise is different, so enterprises should adopt different strategies. In this paper, we use Python to analyze and model the data, and implement targeted marketing for different categories of customers by evaluating the market competitiveness of the enterprise, customer classification, and user profiles.
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