机遇营销:全球化挑战下企业发展的现代理念

Olena V. Zhehus
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引用次数: 0

摘要

动态的和全球性的变化导致了市场营销作为企业在市场上的行为的现代理论与经营理念的演变。考虑到新的挑战,机会营销的概念,基于一种新的商业思维方法,已经提出和特点。由于正在发生的变化,一个全新的现实正在形成,因此不确定性正在增加,恐惧和麻木正在出现,由于缺乏经验和对如何进行的误解,商业的反应正在放缓。考虑到传统管理实践在新情况下无法解决业务问题,一种新的业务思维模式已经形成,它提供了对事件的反应速度和对变化的认识;乐观、大胆地展望未来;灵感和寻找新的机会;准备和开始改变,行动的主动性。这种模式能够为企业的再生和进一步发展提供机会,增强其在任何困难和进一步变化中的弹性。在机会营销的背景下,将营销的主要原则“顾客导向”转变为“顾客中心”,进而转变为人格化和个性化的方法。市场营销被认为是一种创造消费者价值的活动,以形成一种新的客户体验,更好地满足消费者的个性化需求、要求、兴趣、期望,解决他们的生活问题。优先事项是从市场期望的标准解决方案过渡到突破性解决方案,这些解决方案在不久的将来能够提供超越现有模式和刻板印象的竞争优势,并以有形和明显的新颖性为特征。机会营销的概念旨在创造一个新的或显著更新,最重要的是-独特的产品,服务,品牌,根据新的消费者的需求,挑战和成就,能够提供领导和业务发展前景现在和不久的将来。
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Marketing of Opportunities as a Modern Concept for Business Development under the Conditions of Global Challenges
The dynamic and global changes have led to the evolution of marketing as a modern theory of the firm’s behavior at the market along with the business philosophy. Taking into account the new challenges, the conception of marketing of opportunities, based on a new approach to business thinking, has been proposed and characterized. As a result of the changes that are taking place, a completely new reality is being formed, so the uncertainty is growing even more, fears and stupor are emerging, and the reaction of business is slowing down due to lack of experience and the misapprehension of how to proceed. Taking into account the inability of traditional management practices to solve business problems in new circumstances, a new model of business thinking has been formed, which provides for the speed of reaction to events and awareness of changes; optimism and a bold look into the future; inspiration and search for new opportunities; readiness and initiation of changes, proactivity of actions. Such a model is able to provide opportunities for regeneration and further development of the business, strengthen its resilience in any difficulties and further changes. In the context of marketing of opportunities, the transformation of the main principle of marketing «customer orientation» into «customer-centricity», and then into personification and individual approach is substantiated. Marketing is considered as an activity to create consumer value for the formation of a new customer experience to better meet individual needs, requests, interests, expectations of consumers, and solution of their life problems. The priority is the transition from standard solutions expected from the market to breakthrough ones, which in the near future are able to provide competitive advantages that go beyond the existing patterns and stereotypes, and are distinguished by tangible and obvious novelty. The conception of marketing of opportunities is aimed at creating a new or significantly updated, most importantly – unique product, service, brand in accordance with new consumer demands, challenges and achievements, able to provide leadership and business development prospects now and in the near future.
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