From Planning to Execution: Delving into the Crucial Role and Challenges of HEPPUs in Hospital Emergency Management

Abstract In 2018, the Emergency, Disasters and Ambulatory Transportation General Department at the Ministry of Health in Saudi Arabia established hospital emergency planning and preparation units (HEPPUs) to improve hospitals’ ability to respond to disasters. This study aimed to gain an in-depth understanding of the functioning of HEPPUs within hospitals in the western region of Saudi Arabia. Qualitative research methodology and semistructured interviews with emergency managers were employed. Four key themes emerged from the data: establishment and evolution, roles and responsibilities, communication and coordination, and challenges and limitations. The findings emphasize the importance of interdisciplinary collaboration, effective communication, and responses to challenges in enhancing healthcare resilience and disaster management. This study contributes insights and offers practical recommendations for improving the preparedness and performance of HEPPUs within Saudi Arabian hospitals.