网络监控对员工网络漫游和组织公民行为的影响:一项纵向场拟实验

IF 5 3区 管理学 Q1 INFORMATION SCIENCE & LIBRARY SCIENCE Information Systems Research Pub Date : 2023-10-11 DOI:10.1287/isre.2020.0216
Hemin Jiang, Mikko Siponen, Zhenhui (Jack) Jiang, Aggeliki Tsohou
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引用次数: 0

摘要

许多组织已经实施了网络监控,以遏制员工在工作时间进行与工作无关的网络活动,通常被称为“网络闲逛”。对于管理者来说,出现了两个主要的考虑:(1)互联网监控在减少网络闲逛方面的实际有效性;(2)这种监控可能对整体员工行为产生的任何意想不到的副作用。通过一项纵向实地准实验,我们观察到,尽管由于员工对潜在制裁和隐私泄露的担忧加剧,互联网监控显著减少了网络闲逛,但它无意中抑制了他们的组织公民行为(OCB)。此外,在引入互联网监控四个月后的后续观察显示,其减轻网络闲逛的能力有所减弱,但对公民组织行为的抑制作用仍在继续。我们通过强调使用互联网监控作为员工在线行为的反馈机制的价值来总结本文,而不仅仅是作为一种威慑措施。
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The Impacts of Internet Monitoring on Employees’ Cyberloafing and Organizational Citizenship Behavior: A Longitudinal Field Quasi-Experiment
Many organizations have implemented internet monitoring to curb employees’ non-work-related internet activities during work hours, commonly referred to as “cyberloafing.” For managers, two primary considerations emerge: (1) the actual effectiveness of internet monitoring in diminishing cyberloafing and (2) any unintended side effects this monitoring might have on overall employee behavior. From a longitudinal field quasi experiment, we observed that although internet monitoring notably reduced cyberloafing because of amplified employee concerns about potential sanctions and privacy breaches, it unintentionally suppressed their organizational citizenship behavior (OCB). Moreover, a follow-up observation four months after introducing internet monitoring revealed that its capability to mitigate cyberloafing had weakened, yet the dampening effect on OCB continued. We conclude this paper by underlining the value of using internet monitoring as a feedback mechanism on employees’ online behavior, rather than solely as a deterrence measure.
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来源期刊
CiteScore
9.10
自引率
8.20%
发文量
120
期刊介绍: ISR (Information Systems Research) is a journal of INFORMS, the Institute for Operations Research and the Management Sciences. Information Systems Research is a leading international journal of theory, research, and intellectual development, focused on information systems in organizations, institutions, the economy, and society.
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